F.A.Q
Frequently Asked Questions
If your product arrives damaged, please contact our customer service team immediately at support@tanviaph.com with a photo of the damage. We will offer a replacement or a refund based on your preference, as per our return policy.
Yes, we offer a 30-day return or exchange policy for most products. To initiate a return, please visit our Returns and Exchanges page and follow the instructions. The product must be unused and in its original packaging.
To clean your jewelry tray or organizer, gently wipe it with a soft, damp cloth. For ceramic or acrylic trays, avoid abrasive cleaners or harsh chemicals to prevent scratches or damage. Always dry the product immediately after cleaning.
Orders can only be modified or canceled within 24 hours of purchase. After this time, the order will have already been processed for shipment, and modifications or cancellations cannot be made. Please contact us as soon as possible if you need assistance.
Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.
If your product is missing a part or accessory, please reach out to our customer support team at support@tanviaph.com with your order number and details. We will send the missing part as quickly as possible.